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BOSSDesk Documentation
Basic Setup
Overview
User Guide
How Do I
Overview
Add or Remove users from a group
Assign tickets via Round-robin
Create a Routing rule
Create a new manufacturer
Create a new priority level
Create a satisfaction survey
Create a saved search
Create a new task
Create a new vendor
Create an announcement bar
Create business hours
Create an E-mail template
Create a new service category
Create a new ticket type
Enable IMAP
Enable SMTP
Create a knowledge base category
Create a new service catalog
Watch SiteAgent logs in real time
Write a knowledge base article
Create an SLA
Enable Round-robin assignments
Rebrand BOSSDesk
Submit a feature request
Create a service request from the user portal
Create role permissions
Add role permissions to a user
Bulk archive users
Bulk edit users
Create extended status
Bulk edit assets
Mark software as unauthorized
View open service requests as an end user
Modify automatic notification email templates
Setup Monitors
Create canned responses
Send a canned response
configure password reset module
Set up Zapier
Merge Tickets
Clone Tickets
API Documentation
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Welcome to BOSSDesk
Welcome to BOSSDesk
Overview
First Time Setup
User Guide
How Do I
API Documentation
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