Configuring Private Comment Background

Overview

The Private Comment Background feature in BOSSDesk allows users to customize the visual appearance of private comments within a ticket or a problem. This customization helps to differentiate internal communication from public responses.

Key Features

• You can change the background color of the private comment editor to differentiate it from other comment types.
• You can customize the appearance of private comments when they are posted.
• You can ensure visual distinction by using this feature, which reduces the risk of accidentally sharing internal notes with end users.

How to Configure Private Comment Background?

To customize the private comment background on tickets or problems, follow the steps below.

Navigate to Settings > Incident Management > General Settings.

The Helpdesk Settings page is displayed.

Navigate to the Private Comment background dropdown list and select the desired background setting. Then, click Save.

The background setting for private comments is successfully configured.

How to View Private Comments?

To view private comments and their background distinction on a ticket or a problem, please follow the steps below.

Note: The following example illustrates how to view private comments for a ticket. You can follow similar steps to view private comments for a problem by navigating to Tickets > Problems.

Navigate to Tickets.

The Tickets page is displayed.

Click the ticket for which you wish to view the private comments.

The selected ticket page, showing all associated comments, is displayed.

In the above example, you can clearly see the distinction between private and public comments. The private comment is highlighted by its customized background color.