How to create canned responses

  1. Go to Settings | Incident Management | Canned Responses

  2. Click on add a category (optional) 2.1. Give the category a meaningful name 2.2. Click save

  3. Click the blue plus icon to create a new response

  4. Assign the new response to a category (optional)

  5. Give the response a meaningful name
  6. Click ON to enable the response
  7. Insert placeholders in the body of the respone (optional)
  8. Add information into the body of your canned response
  9. Click Save