How to create a Routing rule

1. Go to settings | INcident Management | Routing
2. Click on the blue plus icon to create a new routing rule
3. Give the routing rule a meaningful name
4. Give the routing rule a description (optional)
5. Click the check box to enable the routing rule
6. Select the condition that you want applied to your routing rule 6.1 Match any ticket regardless of the conditions = The routing rule will be applied to all tickets entered regardless if the conditions match or not 6.2 Match all of the conditions = The routing rule will only be aplied if every condition listed is met 6.3 Match any of the conditions = The routing rule will be applied once a condition from the list is met. The first condition met will apply the rule.
7. Add a condition for the routing fule to be applied to
8. Add an action that will be taken once a condition is met

How to create a routing rule tutorial video