How Do I
- Add or Remove users from a group
- Add a Location
- Add an Announcement
- Add an Approver
- Add an Extended Status
- Add an Approval Board
- Add a Whitelist Pattern
- Add Ignore Patterns
- Add Category
- Add Task Types
- Add Purchase Item Type
- Add Purchase Items
- Assign tickets via Round-robin
- Configure Custom Fields
- Configure SLA Settings
- Configure Email Notifications
- Configure Email Template
- Configure Header and Footer
- Configure Push Notifications
- Configure Outgoing Email Settings
- Configure Postboxes
- Configure SMS Notifications
- Configure Teams
- Configure User General Settings
- Configure User Groups
- Configure User roles
- Configure Purchase Management General Settings
- Create a Routing rule
- Create a new manufacturer
- Create a new priority level
- Create a saved search
- Create a new task
- Create a new vendor
- Download and Install SiteAgent
- Edit Account Settings
- Edit Integrations
- Manage Tags
- Enable IMAP
- Enable SMTP
- Create a knowledge base category
- Write a knowledge base article
- Watch SiteAgent logs in real time
- Enable Round-robin assignments
- Rebrand BOSSDesk
- Submit a feature request
- Create a service request from the user portal
- Create role permissions
- Add role permissions to a user
- Bulk archive users
- Bulk edit users
- Create extended status
- Bulk edit assets
- Mark software as unauthorized
- View open service requests as an end user
- Setup Monitors
- [Create canned responses]
- Send a canned response
- configure password reset module
- Set up Zapier
- Set up Incident Management General Settings
- Set up Incident Management Chat
- Set up Ticket Types
- Set up Priorities
- Merge Ticket
- Clone Ticket
- Create Change Workflow
- Integrate ChatGPT
- Non-IT Assets
- Add a widget to your dashboard
- Configure SAML
- Setup an approval board
- Setup Satisfaction Surveys
- Setup Business Hours
- Setup a Holiday Calendar
- Setup a Service Catalog
- Setup a Ticket Workflow