How Do I...

• Add or Remove users from a group
• Assign tickets via Round-robin
• Create a Routing rule
• Create a new manufacturer
• Create a new priority level
• Create a satisfaction survey
• Create a saved search
• Create a new task
• Create a new vendor
• Create an announcement bar
• Create business hours
• Create an E-mail template
• Create a new service category
• Create a new ticket type
• Enable IMAP
• Enable SMTP
• Create a knowledge base category
• Write a knowledge base article
• Create a new service catalog
• Watch SiteAgent logs in real time
• Create an SLA's
• Enable Round-robin assignments
• Rebrand BOSSDesk
• Submit a feature request
• Create a service request from the user portal
• Create role permissions
• Add role permissions to a user
• Bulk archive users
• Bulk edit users
• Create extended status
• Bulk edit assets
• Mark software as unauthorized
• View open service requests as an end user
• Modify automatic notification email templates
• Setup Monitors
• Create canned responses
• Send a canned response
• configure password reset module
• Set up Zapier
• Merge Ticket
• Clone Ticket
• Create Change Workflow
• Integrate ChatGPT
• Non-IT Assets