Add a Location

Overview

The Locations section allows you to manage and configure physical or virtual locations within your organization. This enables you to optimize ticket routing, reporting, and asset tracking.

Key Features

• You can define new locations or update existing ones.
• You can assign locations to specific departments or users to improve tracking.
• You can set a default location for all new assignments.
• You can automate ticket assignments based on user location. *Locations allow you to associate assets specific to them for inventory management.

How to Add a Location?

You can add a geographical location for the organizational units to track resources.

Navigate to Settings > General > Location.

The Locations page is displayed.

Click the New Location icon. The New Locations page is displayed.

Enter or select the required values in the fields. Please refer to the following table for field names and their descriptions.

Note: All fields marked with an asterisk (*) are mandatory.

Field	Description
Name	Name of the Location field
Parent Location	Higher level organizational location to which this location belongs
Longitude	Location’s geographical coordinates measuring its East-West position
Latitude	Location’s geographical coordinates measuring its North-South position

Click Save. The Location is added successfully.

Note: The Edit and Delete icons appear when you hover over a location. Click the corresponding icon in the desired location row to update or delete, and confirm your action.