Extended Statuses

Overview

The Extended Statuses section in the Incident Management settings allows you to customize the incident statuses based on the organization’s unique workflow and requirements, enabling you to track, manage, and resolve incidents with greater accuracy and efficiency.

Key Features

• The Extended Statuses feature allows you to create additional custom statuses beyond standard ones (e.g., New, In Progress, Resolved) to align with your organization’s needs.
• It allows you to link statuses to specific actions or automation rules allowing proper workflow integration.

How to Add an Extended Status?

To add an extended status, follow the steps below.

Navigate to Settings > Incident Management > Extended Statuses.

The Extended Statuses page is displayed.

Click the New Extended Status icon. The Extended Statuses page is displayed.

Note: All fields marked with an asterisk (*) are mandatory.

Enter title of the extended status in the Name testbox. Then, click Save.

The extended status is successfully added.

Note: The Edit and Delete icons appear when you hover over an extended status row. Click the corresponding icon in the desired extended status row to update or delete and confirm your action.