Email Notifications

Overview

The Email Notifications section under Notification Settings allows you to configure and manage all email alerts regarding Tickets, Problems, Changes, Tasks, Approval Requests, and Users within the system.

Key Features

• You can customize email templates for different types of notifications.
• You can enable email alerts for approval requests, ensuring approvers get notified promptly.
• You can configure when to send notifications, such as status changes, SLA breaches, approvals required, or user responses, automating alerts based on predefined workflows.

How to Enable Notifications?

To enable the notifications, follow the steps below.

Navigate to Settings > Notifications > Email Notifications.

The E-mail Notifications page is displayed.

Click the OFF/ON toggle button in the row you wish to disable/enable.

Note: The following example illustrates how to enable or disable E-mail notifications for Tickets. Using a similar method, you can also allow E-mail notifications for Problems, Changes, Tasks, Approved Requests, and Users. Additionally, Push Notifications can be enabled in the same way.

The email notification is enabled or disabled.

Note: When the selected notification is enabled, the button turns to a blue color with the On toggle button. When it is disabled, it turns gray to indicate it is off.

How to Edit an Email Notification?

To edit an email notification, follow the steps below.

On the E-mail Notifications page, hover over the desired notification row to update.

The Edit icon is displayed.

Click the Edit icon. The Edit page is displayed.

Make the necessary changes to the required fields and click Save.

The email notification is updated successfully.