Postboxes

Overview

The Postboxes section under E-mail Settings allows you to add additional email addresses for handling incoming support requests or notifications, directing them to specific departments or teams to ensure efficient management of tickets and communication.

Key Features

• The Postboxes section allows you to add and manage multiple email addresses for support requests.
• Configuring postboxes allows automatic conversion of incoming emails into tickets and assigns them to the right teams.
• Postboxes support IMAP, Exchange, and BOSSDesk

How to Add a New Email Address in the Postbox?

Following the steps below, you can add a new email address to handle incoming support requests or notifications.

Navigate to Settings > E-mail Settings > Postboxes.

The Postboxes page is displayed.

Click the Add New Email Address icon. The New Postbox page is displayed.

Enter or select the required values in the fields. Please refer to the following table for field names and their descriptions.

Note: All the fields marked with an asterisk (*) are mandatory.

Field	Description
Type	Role or purpose of the email address such as: BOSSDesk, IMAP, Exchange
Enabled	Whether or not the postbox is active
E-mail Address	Email address associated with the postbox
Category	Category to which the postbox belongs
Team	Specific team for managing related tickets

Click Save. The new email address is added successfully to the Postboxes list.

Note: The Edit and Delete icons appear when you hover over a postbox. Click the corresponding icon in the desired postbox row to update or delete, and confirm your action.