Holiday Calendar

Overview

The Holiday Calendar section within the Incident Management module allows you to configure specific dates when the support team is unavailable or has adjusted hours due to holidays. This ensures that incident management processes align with your organization's operational schedule.

Note: BOSSDesk will automatically exclude these dates when calculating ticket due dates, SLA targets, and execution of time-based rules.

Key Features

• You can define company-wide holidays, including public holidays, company-specific holidays, and special non-working days.
• You can adjust work schedules to account for holidays.
• This section allows you to modify, delete, or update existing holiday calendars for better organization.

How to Add a Holiday Calendar?

To configure the holiday calendar, follow the steps below.

Navigate to Settings > Incident Management > Holiday Calendar.

The Holiday Calendar page is displayed.

Click the New Holiday Calendar icon. The New Holiday Calendar page is displayed.

Note: All the fields marked with an asterisk (*) are mandatory.

Enter the name of the holiday schedule in the Name field. Then, click Add a day.

The fields to configure the holiday is displayed.

Select or enter the holiday date using the Month, Day, and Year dropdown list/ text fields and enter the name of the holiday in the Holiday name field.

Note: You can similarly add more dates to the holiday schedule by clicking Add a day or click Remove against a schedule to delete it.

Click Save.

The new holiday calendar is successfully added.

Note: The Edit and Delete icons appear when you hover over a holiday calendar. Click the corresponding icon in the desired holiday calendar row to update, or delete and confirm your action.