Chat
Overview
The Chat section lets you configure chat access and functionality, allowing whitelisted groups permission to use chat while restricting others.
You can also set a default service request to categorize chat interactions properly.
Key Features
- You can control the availability of the chat feature for incident management.
- You can specify which whitelisted group can be assigned to the chat.
- You can set up a default service request, ensuring chats are logged, categorized, and tracked efficiently.
How to Configure Chat Settings?
To configure the chat settings, follow the steps below.
Navigate to Settings > Incident Management > Chat.
The Chat Settings page is displayed.
Note: All the fields marked with an asterisk (*) are mandatory.
Select the required values in the fields. Please refer to the following table for field names and their descriptions.
| Field | Description |
|---|---|
| Enabled | Whether you wish to allow chat |
| Whitelisted Groups | User groups that have access to the chat feature |
| Default Service Request | Request type assigned when a chat is initiated |
Click Save. The chat settings are successfully configured.