Ticket Types

Overview

The Ticket Types section lets you categorize and manage various service requests and create custom ticket types that align with your organizational processes.

Key Features

  • You can enable or disable the ticket type feature for incident management.
  • You can create multiple ticket types based on the nature of incidents or issues (e.g., technical support, service requests, etc.).
  • This section allows you to modify, delete, or update existing ticket types for better organization.

How to Add Ticket Type?

You can add a ticket type to categorize service requests.

Navigate to Settings > Incident Management > Ticket Types.

Ticket type

The Ticket Types page is displayed.

Ticket type page

Click the New Ticket Type icon. The New Ticket Type page is displayed.

Ticket type save

Note: All the fields marked with an asterisk (*) are mandatory.

Enter the ticket type name in the Name field and its shortcut in the Shortcut field. Then, click Save.

The new ticket type is added successfully.

Ticket type list

Note: The Edit and Delete icons appear when you hover over a ticket type. Click the corresponding icon in the desired ticket type row to update or delete and confirm your action.