How to assign tickets via Round-Robin

1. Go to settings | User Management | Teams
2. Click on the blue plus icon to create a new team
3. Give the team a meaningful name
4. Add the agents you want assigned to the team
5. Add the ticket categories that the team is able to view
6. Enable the Round-robin assignment option
7. Set the teams business hours
8. Set the teams holiday calendar
9. Click Save